Case Study

Application testing services tailored to your needs

Scenario

A nationwide provider of vertically-integrated toll systems was looking for a vendor to manage the development, post-development and defect-resolution needs of their automated product suite. This product is used to manage back and mid of ce operations for several toll systems, including account management, customer service, violation processing and technical services.

Solutions

XTGlobal developed an optimized onsite-offshore hybrid model to deliver defect fixes based on priority. In tandem, a detailed governance model was crafted to oversee engagement management, as well as coordination with client resources to ensure fixes. XTGlobal was tasked with resolving defects of levels 2-4, adhering to strict client SLAs throughout.

XTGlobal also worked closely with client-side developers to successfully upgrade the product to a new version, and assisted with the corresponding client migration, in addition to addressing ongoing defect-resolution of the legacy systems.

By bringing to the table strong employee retention, senior experience and tenured personnel, XTGlobal has since struck a long –term with the client while consistently delivering quality services.

TECHNOLOGIES
  • JAVA
  • Oracle Backend
  • Weblogic Middleware
  • JMS Middleware
FULL CASE STUDY

>98%

DECREASE IN DEFECT REMOVAL, EXCEEDING CLIENT SLA

50%

INCREASE IN PRODUCTIVITY OVER EXISTING TESTING OPERATIONS

30%

COST SAVINGS FROM REDUCTION IN REWORK AND PROJECT COMPLETION TIME

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