XTGlobal’s cloud managed services are designed keeping in mind not just your current requirements but your future capabilities as well. A thorough understanding of your business operations will help us to design a fail-proof system that will deliver no matter how much your business grows.

Our unique ‘Go Live and Excel’ approach along with our Resources and Processes equips your organization with the tools needed to improve adoption and the proper usage of Oracle capabilities.

Application Support

  • Functionality/ Implementation/ Setup/ Configurations
  • Administrations
  • Integrations
  • Reports
  • Workflows
  • Testing
  • Security

Database Support

  • Administrations
  • Upgrades
  • Patches
  • Disaster Recovery
  • Performance Tunning
  • Backups
  • Monitoring

Incident and Problem Management Support

  • Identification
  • Priortization
  • Root cause Analysis
  • Statistical Trends
  • Problem Resolution
  • User Satisfaction

Change and Release Management Support

  • Impact Analysis
  • User Assistance/ Training
  • Patches
  • Updates
  • Upgrades
  • Bug Fixes

Key Differentiators


  • Dedicated, Long-term Resources
  • Oracle Trained and Certified
  • Flexible (Pay as you go)


  • Industry Standard ITIL processes and SLA adherence
  • Weekly, Monthly and Quarterly Metrics
  • Adhere to Best Practices
  • Faster delivery through Agile and Accelerated Development
  • Improved Operational efficiency through RCA and Preventive maintenance
  • Continuous consulting and Knowledge management


  • JIRA, Zoho, Service Now, Remedy
  • Confluence – Project Space and Documentation
  • Bit Bucket and SVN – Repositories
  • Jenkins/Hudson – Continuous Integration

Value Propositions

  • 500 W2 Employees across the US and India.
  • XTGlobal is a CMMI/DEV3 certified company.
  • Oracle-trained and certified consultants.
  • On-site as well as offshore capabilities.
  • ITSM Industry Standard Processes.
  • Faster Delivery through a hybrid development model (Agile-Waterfall).
  • Delivery Center of Excellence.
  • Reduced Costs in the long run.
  • Low Predictable Op-Ex.
  • Hands on, enlightened leadership, program, and project management.
  • Flexible Pricing and custom support models (not a one solution approach) as per clients’ requirements.
  • SOC1 Type2 & SOC2 Type1 Certified.
  • ISO/IEC 27001 Certified.
We are more than happy to support your endeavors.Get in touch with our partner here:

Bharat Rampally

VP- Oracle Practice brampally@xtglobal.com

Bharat Rampally

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