XTGlobal’s cloud managed services are designed keeping in mind not just your current requirements but your future capabilities as well. A thorough understanding of your business operations will help us to design a fail-proof system that will deliver no matter how much your business grows.

Our unique ‘Go Live and Excel’ approach along with our Resources and Processes equips your organization with the tools needed to improve adoption and the proper usage of Oracle capabilities.

Application Support

  • Functionality/ Implementation/ Setup/ Configurations
  • Administrations
  • Integrations
  • Reports
  • Workflows
  • Testing
  • Security

Database Support

  • Administrations
  • Upgrades
  • Patches
  • Disaster Recovery
  • Performance Tunning
  • Backups
  • Monitoring

Incident and Problem Management Support

  • Identification
  • Priortization
  • Root cause Analysis
  • Statistical Trends
  • Problem Resolution
  • User Satisfaction

Change and Release Management Support

  • Impact Analysis
  • User Assistance/ Training
  • Patches
  • Updates
  • Upgrades
  • Bug Fixes

Managed Services and Support – A Comparative Analysis

Key Areas

In-House IT Support Team Outsourced IT Support XTGlobal Managed Services Support
Application Support Management Limited Limited Analyze Statistical Trends, Provide RCA, SLA Driven, Metrics – Weekly, Monthly Quarterly
Proactive Monitoring and Maintenance Limited Limited 24x7x365
Multiskilled Competency Limited Limited or Dependence on Multiple Vendors One Stop Shop for all Oracle (Cloud and On-Premise) Services, Java, Microsoft, UI Path, Mendix and other Technologies
Involvement Business Support Business Support Business Support and Engagement
Primary Focus on Stability Stability Stability, Innovation and Business Transformation
Contract Negotiation with Vendors Limited Limited Greater
Response Time Unpredictable Predictable Predictable with SLAs
Flexibility in Support Limited Limited Unlimited
Costs Unpredictable Predictable Predictable, Transparent and Reduced Costs

Key Differentiators

Resources

  • Dedicated, Long-term Resources
  • Oracle Trained and Certified
  • Flexible (Pay as you go)

Processes

  • Industry Standard ITIL processes and SLA adherence
  • Weekly, Monthly and Quarterly Metrics
  • Adhere to Best Practices
  • Faster delivery through Agile and Accelerated Development
  • Improved Operational efficiency through RCA and Preventive maintenance
  • Continuous consulting and Knowledge management

Tools

  • JIRA, Zoho, Service Now, Remedy
  • Confluence – Project Space and Documentation
  • Bit Bucket and SVN – Repositories
  • Jenkins/Hudson – Continuous Integration

Value Propositions

  • 500 W2 Employees across the US and India.
  • XTGlobal is a CMMI/DEV3 certified company.
  • Oracle-trained and certified consultants.
  • On-site as well as offshore capabilities.
  • ITSM Industry Standard Processes.
  • Faster Delivery through a hybrid development model (Agile-Waterfall).
  • Delivery Center of Excellence.
  • Reduced Costs in the long run.
  • Low Predictable Op-Ex.
  • Hands on, enlightened leadership, program, and project management.
  • Flexible Pricing and custom support models (not a one solution approach) as per clients’ requirements.
  • SOC1 Type2 & SOC2 Type1 Certified.
  • ISO/IEC 27001 Certified.
We are more than happy to support your endeavors.Get in touch with our partner here:

Bharat Rampally

VP- Oracle Practice brampally@xtglobal.com

Bharat Rampally
 

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