Contact Robots to Revamp your Contact Center Process with RPA

  • Tailor customer interactions to the needs and preferences of each customer

  • Provide efficient tools for exceptional customer service with low-code automation

  • Optimize service desk productivity by providing accurate customer journey analytics

  • Improve department efficiency by automating contact center operation activities

  • Set up single automation to integrate queries from multiple channels and provide consistent service across all routes

  • Reduce manual workloads with task automation to increase employee focus on building people skills

Revolutionize Service with Care

  • Intelligent Customer Data Management
  • Self-service Tools to Resolve Issues
  • Chatbots for Common Customer Queries
  • Streamlined integrations for CRM
  • Automated Alerts and Email Forwarding
  • Minimum IT Assistance for Automation
  • Drive Down Operational Costs
  • Optimize Agent Productivity

Let Robots do the Robo Work

Separate the robo-directed tasks from the KRAs of your contact center agents with Robotic Process Automation. Let RPA robots handle the repetitive tasks and empower your agents to deliver better customer service swiftly and consistently.

Increase

Increase

  • Customer Satisfaction
  • Customer Retention
  • Department Efficiency
Decrease

Decrease

  • Unresolved Issues
  • Operational Costs
  • Customer Data Errors

Reimagine Incident Management, Reform Service Desk Processes

Automate the ticket routing process to minimize processing time and enable single-point tracking for all issues. With RPA, take advantage of smart bots to reduce human errors in incident management, manage tasks with alerts, and automate retries and escalations with customizable workflows and escalation parameters.

Support with Self-Service Portal for Customers to Rely On

Boost reliability in customer interaction by automating the self-service solution and surpassing the results of conventional customer service agents. With Robotic Process Automation, the self-service team is available 24×7 and equipped to address any incoming support or service requests from the customers.

Deliver Personalized Experience with Automated Data Updates

Leverage unattended robots to maintain, update and backup customer records. These software robots can read and understand documents in multiple formats. Free your Contact Center Team from the mundane tasks of regular customer data updates and backups to ensure accurate and efficient results.

AUTOMATE – DELIVER – RETAIN

Optimize your contact center operations by automating the age-old, outdated customer service. With RPA, empower your agents to deliver great experiences that drive more revenues, minimize costs, and improve CX to retain customers.

Handling Time

Reduce Average Handling Time by

30%

Customer Calls

Shrink Customer Call Volume by

35%

Performance

Improve Customer Center Performance by

10x

Dial Up Digital Power to Improve CX

Give your customers a zero-touch experience 24/7 and enable common issue resolutions with self-service tools. Transform contact center operations with end-to-end automation and drive down unwanted operational costs.

  • Automated Notification Activities

  • Intelligent Customer Communication Workflow

  • Smart Software Robots

Document Center

RPA - Healthcare - Case Study

RPA – Healthcare – Case Study
Robotic Process Automation - Brochure

Robotic Process Automation – Brochure
RAD with Low-Code Platforms

Robotic Process Automation – An Overview