Rule the Future of Communications with Telecom Automation
Predict and detect possible network issues to avoid network downtime
Address customer queries swiftly with NLP-powered appropriate answers
Overhaul data management with OCR technology and reduce data errors
Analyze data insights and provide accurate forecast reports in minutes
Aggregate and align multiple data sets in Network Operations Center (NOC)
Reduce TAT in customer support, billing, invoice processing and verifications
Prevent network compromise and ensure continuity of service in the time of crisis
Streamline customer account management including provisioning of new lines and services
Experience RPA to Connect with Smarter Success
- Enable auto-assignment of queries to respective teams
- Detect Leads to Improve Average Revenue Per User
- Automate Redundant Back-office Processes
- Drive Down Operational Costs and Reduce Manual Errors
- Leverage Software Robots to Perform Routine Maintenance
- Track Competitor Price with Constant Market Research
- Upgrade Inspection Process with Custom Audit Solution
Make Communication Robots Work for You
Transmit innovation with RPA and eliminate repetitive and mundane tasks in the back-office processes. Using Robotic Process Automation, enable Telecom providers to connect disparate data and systems and free teams for customer-facing opportunities.
- Customer Satisfaction
- Team Productivity
- Data Accuracy
- Turnaround Time
- Redundant Tasks
- Operational Costs
Upgrade Network Infrastructure Efficiency with Network Management Automation
Implement Robotic Process Automation to free network engineers from repetitive tasks like incident, event, and diagnostics management. Empower telecom service providers to respond to capacity demand, increased traffic, and complexity of distributed networks with RPA-led efficiency.
Minimize Manual Efforts in Sales Order Processing with Seamless Automation
Generate a well-structured workflow based on employees’ actions to create a reliable infrastructure for automated processes. Moreover, utilize Robotic Process Automation to map each process step with corresponding costs to identify automation opportunities for higher ROI.
Master First Call Resolution (FCR) To Increase Customer Retention with RPA
Leverage software bots to rapidly access data and address high volumes of customer demands on their First Call without the need of repeated follow-ups. With RPA, maximize FCR rates and enhance customer satisfaction while maintaining low costs and happy employees.
AUTOMATE – CONNECT – ENRICH
Adapt to the new technologies such as 5G and IOT with Robotic Process Automation and enable top-tier service. Using automation, update outdated working models to deliver new omni channel services and respond to the new demands of bandwidth, customer support, and service delivery.
In 5 years, Human-Agent Interaction Will Reduce By 40%
Ensure Fast and Efficient Customer Service 24/7
Purchase Order Matching
Save Time with Automated PO Matching by 90%