In recent years, there has been a swift re-emphasis of CX priorities, leading to a change in customers’ expectations from businesses. Nowadays, customers seek the “digital trifecta,” which encompasses round-the-clock instant service, accurate solutions, and tailored assistance. XTGlobal’s strategic partnership with Oracle helps create a holistic environment of truly connected, secure and synchronized CRM software and solutions that prioritize CX excellence and innovation to stay ahead of the competition.

CX Challenges We Know YOU are Facing

Businesses with the vision to lead the current market, need to plan and embrace the new challenges for creating future-proof CX strategies. Are you wondering, “How to”:

  • Adapt your CX strategy and address the rapidly evolving needs and expectations of customers
  • React and acclimatize within days and weeks, not months and years
  • Embrace the new normal
  • Equip yourself for long-term flexibility

Our Cloud CX Value Propositions

Make every customer interaction matter by connecting all your business data on a cloud platform across advertising, marketing, sales, commerce, and service. XTGlobal’s certified Oracle experts ensure an all-in-one experience through a focus on customer satisfaction. The social relationship management features emphasize improving customers’ relationships with your organization through various channels.

Our Cloud CX Value Propositions

XTGlobal Modules: Unify Customer Data and Personalize Experiences

CrowdTwist Loyalty and Engagement

Acquire, retain, and deepen customer relationships

  • Engage your Customers
  • Manage Customer Rewards Programs
  • Program Reporting and Analytics
  • Integration with Oracle Unity Customer Data Platform
  • Customized loyalty program design

Oracle Maxymiser Testing and Optimization

Personalize campaigns, drive revenue, and improve customer experience

  • Effective testing and targeting
  • Deliver tailored experiences
  • Mobile app optimization and personalization

Eloqua Marketing Automation (B2B)

Create personalized, adaptive, cross-channel marketing campaigns

  • Asset management
  • Segmentation & targeting
  • Artificial Intelligence
  • Lead Management
  • Data Activation
  • Measurement
  • Sales & marketing alignment

Oracle Content Management

Flexible experiences for every scenario, which puts all your content in one place

  • Universal asset hub
  • Design, create, and manage any content type
  • AI-enabled classification and personalization
  • Enterprise publishing workflows
  • Cloud native, Omnichannel, and User-friendly
  • Multi-site governance
  • Site translations for multilingual experiences
  • APIs for integrating and extending

Oracle Audience Segmentation

Consolidate, segment, and activate audience data

  • Data management
  • Data objects
  • Agile audience assembly
  • Audience designer
  • Capture counts quickly
  • Use audience segments across B2C marketing channels or campaigns
  • Importing & exporting data
  • Campaign personalization

Oracle Infinity Behavioral Intelligence

Identify customer behaviors and stream that intelligence into your marketing systems

  • Unify customer behavioral data in real-time
  • Insights into customer behavior
  • Make relevant, timely recommendations
  • Native integration with Oracle Responsys Campaign Management

Oracle Responsys Campaign Management(B2C)

Design and deliver relevant, engaging customer experiences

  • Individualized email marketing
  • Segment and target with ease
  • Consistent cross-channel experiences
  • Test and optimize campaigns
  • Actionable analytics and insights
  • Advanced Intelligence for Responsys
  • Loyalty and engagement

Oracle Unity Customer Data Platform

Build a dynamic, real-time view of each customer

  • Unified Customer Profiling
  • Profile Enrichment
  • Smart Data Segmentation
  • Cognitive Analytics
  • Seamless, bespoke Experiences
  • Intuitive Workbench
  • Integrated Tools, Data, and Professionals

Why Choose Us?

  • Through dedicated Advisory, Digital Transformation strategies, and Continuous Improvement plans, our Oracle Cloud Certified Consultants help your organization look beyond challenges for steady growth and ROI
  • Create a suite of best practices and spontaneous implementation approach that moves together with Oracle’s Unified Methodology
  • We offer a comprehensive combination of rapid implementation, reduced time-to-market approaches, and inhouse accelerators that help businesses navigate the disruptive market at ease
We are more than happy to support your endeavors.Get in touch with our partner here:

Bharat Rampally

VP- Technology Practices

Bharat Rampally