Oracle Managed Services and Support
Fill all the Gaps in your IT Requirements with a Trusted Partner
The seamless execution of on-premise or cloud implementation is critical, but it does not necessarily ensure long-term success. We believe in extending services far beyond deployment with Oracle managed services designed to help your organization realize the maximum return on your investment.
XTGlobal’s cloud managed services are designed keeping in mind not just your current requirements but your future capabilities as well. A thorough understanding of your business operations will help us to design a fail-proof system that will deliver no matter how much your business grows.
Our unique ‘Go Live and Excel’ approach along with our Resources and Processes equips your organization with the tools needed to improve adoption and the proper usage of Oracle capabilities.
Application Support
- Functionality/ Implementation/ Setup/ Configurations
- Administrations
- Integrations
- Reports
- Workflows
- Testing
- Security
Database Support
- Administrations
- Upgrades
- Patches
- Disaster Recovery
- Performance Tunning
- Backups
- Monitoring
Incident and Problem Management Support
- Identification
- Priortization
- Root cause Analysis
- Statistical Trends
- Problem Resolution
- User Satisfaction
Change and Release Management Support
- Impact Analysis
- User Assistance/ Training
- Patches
- Updates
- Upgrades
- Bug Fixes
Managed Services and Support – A Comparative Analysis
| Key Areas |
In-House IT Support Team | Outsourced IT Support | XTGlobal Managed Services Support |
|---|---|---|---|
| Application Support Management | Limited | Limited | Analyze Statistical Trends, Provide RCA, SLA Driven, Metrics – Weekly, Monthly Quarterly |
| Proactive Monitoring and Maintenance | Limited | Limited | 24x7x365 |
| Multiskilled Competency | Limited | Limited or Dependence on Multiple Vendors | One Stop Shop for all Oracle (Cloud and On-Premise) Services, Java, Microsoft, UI Path, Mendix and other Technologies |
| Involvement | Business Support | Business Support | Business Support and Engagement |
| Primary Focus on | Stability | Stability | Stability, Innovation and Business Transformation |
| Contract Negotiation with Vendors | Limited | Limited | Greater |
| Response Time | Unpredictable | Predictable | Predictable with SLAs |
| Flexibility in Support | Limited | Limited | Unlimited |
| Costs | Unpredictable | Predictable | Predictable, Transparent and Reduced Costs |
Key Differentiators
Resources
- Dedicated, Long-term Resources
- Oracle Trained and Certified
- Flexible (Pay as you go)
Processes
- Industry Standard ITIL processes and SLA adherence
- Weekly, Monthly and Quarterly Metrics
- Adhere to Best Practices
- Faster delivery through Agile and Accelerated Development
- Improved Operational efficiency through RCA and Preventive maintenance
- Continuous consulting and Knowledge management
Tools
- JIRA, Zoho, Service Now, Remedy
- Confluence – Project Space and Documentation
- Bit Bucket and SVN – Repositories
- Jenkins/Hudson – Continuous Integration
Value Propositions
- 500 W2 Employees across the US and India.
- XTGlobal is a CMMI/DEV3 certified company.
- Oracle-trained and certified consultants.
- On-site as well as offshore capabilities.
- ITSM Industry Standard Processes.
- Faster Delivery through a hybrid development model (Agile-Waterfall).
- Delivery Center of Excellence.
- Reduced Costs in the long run.
- Low Predictable Op-Ex.
- Hands on, enlightened leadership, program, and project management.
- Flexible Pricing and custom support models (not a one solution approach) as per clients’ requirements.
- SOC1 Type2 & SOC2 Type1 Certified.
- ISO/IEC 27001 Certified.
