Our unique ‘Go Live and Excel’ approach along with our resources and processes equips your organization with the tools needed to improve adoption and the proper usage of Oracle Cloud Computing capabilities. Our managed services are designed keeping in mind not just your current requirements but your future capabilities as well. A thorough understanding of your business operations will help us to design a fail-proof system that will deliver no matter how much your business grows.

Application Support

  • Functionality/ Implementation/ Setup/ Configurations
  • Administrations
  • Integrations
  • Reports
  • Workflows
  • Testing
  • Security

Database Support

  • Administrations
  • Upgrades
  • Patches
  • Disaster Recovery
  • Performance Tunning
  • Backups
  • Monitoring

Incident and Problem Management Support

  • Identification
  • Priortization
  • Root cause Analysis
  • Statistical Trends
  • Problem Resolution
  • User Satisfaction

Change and Release Management Support

  • Impact Analysis
  • User Assistance/ Training
  • Patches
  • Updates
  • Upgrades
  • Bug Fixes

Value Propositions

  • Flexible (Pay-as-you-Go)
  • Oracle-trained and certified consultants
  • On-site as well as offshore capabilities
  • ITSM Industry Standard Processes
  • Faster Delivery through a hybrid development model (Agile-Waterfall)
  • Delivery Center of Excellence
  • Low Predictable Op-Ex
  • Reduced Costs in the long run

EBS and Cloud Application Support

Operational Support, Bug Fixes and Enhancements, Business Intelligence and Report Development, Release readiness Automated Regression Suites, Proof of Concepts for new functionality rollouts.

Infrastructure Administration and Maintenance

Pro-active Monitoring, Preventive Maintenance and Patching 24X7 Support, High Availability, Capacity Management Knowledge Management, SLA Adherence Performance Monitoring and Tuning.

We are more than happy to support your endeavors.Get in touch with our partner here:

Mark Courson

VP – Client Solutions Mark@xtglobal.com

mark
 

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